Question 1

Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues  to unravel. what helps?

Accepted Answer

if this is a standard size paper towel roll then once you pull out to the piece you want, then you snap from the top down and it should tear off.  On the non standard roll then the inside roll can be larger, the snapping motion should still help this to work.  I have gone and tested rolls we have here and they are working correctly

Question 2

What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

Accepted Answer

The bottom is a pad made of something like rubber foam. It feels kind of like craft foam kids would cut shapes out of but sturdier. If it gets wet, it dries quickly - this happens to me often as my faucet is high, so water splashes out of the sink. It has never been an issue, and I'm quite OCD about the kitchen. If it got wet, you could just dry it off with a paper towel or towel. This is the best paper towel holder I've ever had and I've had it for a few years. It looks really nice and you can easily get a paper towel off with one hand. I highly recommend it!

Question 3

I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away?  Thanks.

Accepted Answer

I have no smell coming from the rubberized black center, or noticed one when I received it, it maybe the newness of the recently made formed rubber center or base of the holder.

Question 4

The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t  have all this movement?

Accepted Answer

Ours does not wobble so I am sorry but I can be of any help!

ASIN	B000G62YE8
Best Sellers Rank	#62,230 in Kitchen & Dining ( See Top 100 in Kitchen & Dining ) #349 in Paper Towel Holders
Brand Name	Umbra
Color	Nickel
Customer Reviews	4.6 4.6 out of 5 stars (12,087)
Global Trade Identification Number	00028295154949, 50817103002924
Included Components	Umbra Tug Modern Stand Up Paper Towel Holder
Item Dimensions L x W	13.5"L x 6.5"W
Item Highlight	Freestanding design, stable base, fits standard paper towel rolls
Item Type Name	Umbra Tug Modern Free Standing Paper Towel Holder, Nickel
Item Weight	0.86 kg
Manufacturer	Umbra
Manufacturer Part Number	330746-582-REM
Manufacturer Warranty Description	1-year limited manufacturer’s warranty.
Material Type	Metal
Model Number	330746-582-REM
Mounting Type	Countertop
Number of Items	1
Number of Packs	1
Shape	Stand
Size	6-1/2" diam. x 13-1/4" h
UPC	028295154949
Unit Count	1 Count

tug paper towel holder

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