K-Supreme Plus SMART

Original review below. Glad we purchased the warranty with this one. Two weeks before the one year mark, it stated giving errors with every brew then shut off permanently. We couldn’t get it to turn back on. Unplugged, waited, plugged back in. Nothing. Tried several times. Finally sent the claim in and shipped off the item. Same day they got the item we got a refund. So a good review for the offered warranty. Not happy the Keurig couldn’t make it even one year. -Original Review- Connecting this brewer to our wifi was easy with the app. We only used the remote brew feature a few times because it was a new idea, and now just hit brew manually like a normal keurig. The only reason for buying the Smart version was it was on sale for a lower price than the regular version. The Brew ID is a nice feature. There is a whole lot of adjustability on the brew settings for temp and strength vs regular brewers. The coffee is very good with the subtle flavors being brought out due to the brew process. The massive water reservoir is wonderful! It is easy to remove and carry for a refill. A very nice upgrade from our old brewer.

We’ve had the Classic and Elite Keurig. This one is the best we’ve had so far in my opinion. Here’s some thoughts that may help if you’re trying to decide between Keurig models that I wondered about because it can be overwhelming trying to read each models options. I honestly don’t think we need the WiFi option on it, but if your a person that likes to start your coffee from your phone or tablet while you’re siting on the couch or in bed then this would be a neat option for you. You can do different settings in the App as well. If that doesn’t matter to you then I’d think about choosing the K supreme plus (without the ‘smart’ option) that has all the same options ( I believe) without the WiFi and costs less. The options on this model are more than we’ve had on previous Keurigs: 1. You can save personal favorite settings and just press that one button each time instead of choosing the strength and temp each time. I believe there’s 3 favorite settings you can save for 3 people or 3 options . 2. More options for the temperature (see the video) I put the thermometer under it while it was running at the hottest setting. ( see pictures) The hottest it got up to was 182 while dripping, the cup of coffee right when it stopped filling up was about 173 degrees . For us that’s pretty hot and does get hotter than the Eilite we had previously. 3. More options for the strength (see the video) 4. 5 prongs vs 1 puncture the pod to get more flavor out of your coffee which I did notice. 5. WiFi settings if that’s something you’d like to have are pretty neat. You don’t have to be connected to WIFi though to use the Keurig it’s just an extra option. 6. A lot Quieter than the other Keurigs we’ve used . 7. It tells you if a used pod is in the machine so you remember to take it out and not reuse it. 8. It takes a picture of the coffee pod you put in and sets the machines settings to where it feels you’d get the best cup of coffee from that brand or type of pod you put in and you just hit start. ( Or you can bypass it and choose what you want) 9. The handle on the water side is awesome, much easier to take off and on to fill up. It hold just a little more water than the elite but looks smaller. 10. It is a slimmer shape and doesn’t take up a ton of room. It’s kind of an L shape , you can’t move the water to the back like on another Keurig model but the way it sits is great for us & still takes up less room than previous models. 11. This may seem little but it has a spring to the top which makes it nicer and easier to open than previous keurigs. The time it takes to fill your cup is a little longer the stronger you go but that’s a good thing in my opinion it just means it’s letting the water soak into your pod to get more flavor from your coffee. People mentioned it splatters out of their cup when it’s filling their cup up so I was worried about that. I did notice a few little splashes with some dots of coffee on the counter which isn’t fabulous but it’s really not much at all to wipe it down each time. It’s really very very little. This Keurig model we feel is the best one we’ve gotten due to the extra options , doesn’t take up as much counter space and looks very pretty in my opinion…it’s not plasticky looking like the previous ones , the top part is a pretty shiny black metal and feels heavy. We bought this on sale when Amazon was having their prime day deals and very happy we did. I still think it’s worth the normal price even not being on sale.

Try a different machine. 1) This one leaves grounds in your coffee. I think it's something about it making 5 holes on top and trying to put water through fast (even though this takes longer to brew) and you just end up with an overflow. I only use K cups, not not sure if this is better with other brands. I thought mine was defective, but then I got on here and realize it's everyone. 2) It takes twice as long to brew. This wouldn't be as terrible if it would just START, but the features have you standing next to the pot for 2 whole minutes to click through. It's like an ad (where you only watch the coffee pot screen) to get the the next item. Because of a lot of the mechanical/programing bugs in the recognition of water, or water speed, or a million other issues it often fails brewing part way and stops. You'll get a 1/2 brewed cup or it wont start unless you're right next to it to reset it... again. Usually it brews faster after that (only 30 seconds rather than 2 minutes). The water container is small and you'll be removing that tub every 3 days if your sensor works. Or if you're like mine and it only brews if it's full then you get to fill it every time you make a cup (and have to reposition the water chamber a few times to get the sensor to read that there is indeed water). Bugs. Instantly out of the machine it would not recognize the pod sometimes. Sometimes it would not acknowledge that there is water and have you lift and set the water pot back in. That bug got worse with time and then it was full holder and sometimes not even then. The speed which water goes through the system causes it to start and stop partially brewed (like half of the cup size you selected or less), sometimes with bonus coffee grounds in the cup, Sometimes only the grounds and a smidge of water like it sneezed into the cup. I finially got on here because the backlight of the brewer selection menu on the top wont light, so I used it without (memorized button placement, even if I can't see it it still let me push to start it) and just a few days later no abilty to brew at all. It twitched back to life once about a week later (despierate me trying to get my fix). Now it's back to no coffee no matter where it's plugged in. I've had 3 or 4 Keurig's now? They break often, only one lasting a 5 year stint. Made to break. This one just... didn't last longer than 7 months. I'm a daily coffee drinker during the work week. Just one cup per day for 5 days. Currently just making cold brew in a jar, never dies, while I navigate returns. Which are just as fun as everyone would expect. The longer they make it take.. the less likely you are to keep up with it all and ever get your return. Might update how many contacts it takes and how long it takes to get a replacement. Fun Fun. Pros: When it did work the coffee was good. Brew temp was good on the basic setting and it wasn't a bitter cup. Just sometimes gritty. It has fun gadetry if you connect it to the internet? I never did this. My wifi to my kitchen is funky and I was afraid it would keep erroring or not sensing etc etc.. and I just wanted my cup of coffee. I'd trade basic for quick on my work mornings and even skipping this... it takes... a few minutes to consider starting. My last one would wake up on time and be ready to pop out coffee or two in the time it takes this one to just accept my order.

I bought this coffee maker Jan 7th. By March it quit working. No power. I was crushed because I really liked it very much. I just happened to be looking at an email from Keurig and figured I would call the customer service number and just see what would happen. I was pleasantly surprised! I told them the problem, they went through trouble shooting with me and told me a new maker would be sent to me. They made the whole process so easy and I had no hassles even though I had bought the machine from Amazon. I followed the instructions in the email they sent me and in less than a week I had a new coffee maker! Thank you Keurig for making it so simple to solve my problem! I’m very pleased to have my coffee maker back!

I mean, I wasn’t sure whether to give this thing five stars or not, because frankly it didn’t pass the IQ test that I gave it (it wasn’t even close). So the “smart” feature really ought to get zero stars from me, EXCEPT. It makes GREAT pod coffee. No, it really does. I’m one of roughly four people on planet earth who like their coffee hotter than the actual surface of the sun, and this Keurig lets you increase the brewing temperature to approximately those levels. It’s literally coffee heaven. (Although hell might be a better metaphor, actually, depending on just how hot you’re willing to go.) Let me start by saying that coffee is best brewed between 195-205 degrees Fahrenheit, and a normal Keurig absolutely will not and can not hit that. Like, at all. But THIS one does. By some strange combination of sorcery and witchcraft, the Keurig gods have chosen to bless this machine, and only this machine, with that magical power—allowing you, the user, to select the ideal temperature and brew strength as if you’re drinking *real* coffee. I’m so happy. Yes, it’s still pre-ground pod coffee. Yes, the hotter water still filters through a plastic cup. Yes, I can absolutely feel my partner’s Italian ancestors turning in their graves when I choose the smallest cup size to make “espresso” on a really desperate day, but right now I’m kinda forced to live an instant-caffeine lifestyle against my will, so yeah. (Sorry, Nana. We love you.) The water reservoir has a handle, which wasn’t a feature I was even shopping for, but which now has become life changing in a way that Eat, Pray, Love can only dream of. Thanks to the handle, I haven’t dropped it once, not even when it’s wet from refilling. The pod-scanner-suggestion thingie isn’t something I thought I needed, but it does a great job picking preset temps and brew strengths for individual pods, based on what supposedly tastes best. And it works. I’m happy, I’m caffeinated, and this review is rambling and upbeat because of both those things. If you, too, want to leave rambling and upbeat reviews because you’re ALSO happily caffeinated and therefore equipped for once to face the stark reality that is your usual anxiety-inducing Monday, then just buy one of these and join me. Or buy two, actually, and spread the love.

There are features about this brewer that I love, but it still needs improvement in some areas. - Descaling. The brewer notifies me when it wants to be descaled. I have completed the descaling process once, and it was somewhat easier than with my former, non-smart Keurig machine. Actually, I had to replace the former machine because it apparently burned itself out during the descaling process. This brewer also produces extremely hot water during descaling, and I believe it overheats due to the need to run the brew process repeatedly. This brewer produces (non-specific) error messages but allows the descaling to continue. I took the precaution of allowing it to cool down between runs to avoid destroying it during descaling. You need to set aside an hour or so to complete the descaling without damaging the brewer. - Automatic recognition of QR codes. This feature works with pods that are sold by Keurig and have a QR code on the top. The Keurig smart brewer has a feature that recognizes QR codes on K-Cups and sets the brewing features automatically for the specific brand of coffee. However, if your pods are not sold by Keurig and don't have QR codes, the brewer may not recognize that a pod has been inserted and will not proceed with the brew. I have addressed this by cutting the top off a used Keurig pod that has a QR code and placing it on top of the generic pod. The brewer generally accepts the QR code and allows other features to be set manually, but that is obviously not an ideal solution. There should be a way to bypass the automatic QR code feature and just brew coffee using manual settings. I think the QR code feature is a subtle way for Keurig to discourage use of pods that are not sold by Keurig. ***************UPDATE***************** The brewer simply stopped functioning after several months. I replaced it with a new one (same model) that descales much more easily without overheating. This might be due to a firmware update.

Only issue so far is that it doesn't recognize reusable pods that aren't theirs. But you can just click "hot water" and it pushes hot water through the pod anyway. Still ended up buying 4 Keurig reusable pods so he (my boyfriend is the coffee drinker) can customize his coffee and save the settings. I HAVE noticed though if he leaves the lid open, there's a continuous noise like a tiny water pump running, but the water level never changes. And the sound will continue for hours.... But he says the coffee is good, and it's easy to use, and it takes up half the amount of space that our dual-brew Cuisinart did (it was a pod brewer with an espresso maker and a steam frother on one side, and a regular coffee pot drip brewer on the other side)

My beloved 60 ounce tank, 12 year old, Keurig gurgled its last this past Friday night. I was left cup in hand, staring at my empty cup, at my Keurig, at my cup, at my Keurig. I ran to Amazon and picked the best Keurig I could get the quickest. After I ordered it, I went back and looked at the reviews and was a little scared because some look negative. I’ve had it since Saturday afternoon, made several cups of coffee, using many different types of K cups and can say it’s a superlative device, with a 78 ounce tank too, woo hoo!. It has virtually no warm up, so fast and quiet, I was surprised to see a full cup of coffee under the brewer. I confess to being a K cup hoarder, I have hundreds of them, maybe 6 years old (or more, don’t judge). I put a 4 year old one in last night and it was more delicious than when it was new. For me the best feature is the temperature control, I want be able to drink my morning coffee and not be late for work or burn off the lining of my mouth, so I brew on the coolest setting. It is a Smart brew and I had problems connecting to the WiFi using my iPhone, it kept saying my password was wrong. To make it work I used my iPad which has no cell service attached to it and followed the directions on the Keurig App to connect to my 2.4 GHz WIFI network, not the 5. It set up correctly the first time and I brewed my first Brew ID cup, delicious! I did have to close and open the App on my phone to see the Brewer listed on it once I got it online. Another problem I read about, but didn’t have, was the machine getting a message that you need to fill the reservoir, even though it’s filled. You need to use unfiltered tap water if you use the provided filter. With filtered water, the Keurig filter doesn’t sense the minerals in the water and thinks there is no water, so it doesn’t work. After my first Brew ID, I got the cute note I uploaded. Can caffeine give you a glow hmmm? I hope you enjoy your Keurig as much as I do mine.

Love the options on this Keurig. Makes much better coffee than older models and the heat selection is great. The water vessel is much better than previous models and easier to access and fill. A good purchase.

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Works great. More options.

I've been using Keurig machines since they were introduced - never a problem - until now. This is my 4th Keurig since February, 2025. The first three Elite models died after a few weeks (started brewing then shut down- I won't bore you with the details). Call me crazy, but I thought a different model might make the difference. I was wrong. This one (maybe 3 weeks old) started by failing to dispense Maxwell House "soft pods" properly. Brewing process resulted in nothing but hot water and a lot of wasted pods. We stopped using the soft pods. Then I started getting "Add Water" alerts when the tank was full (we only use bottled water). By wiggling the intake spout at the base of the machine, we were able to get around the error. This is ongoing. Now, every time we pop in (any brand) pod we get an error identifying it as a used pod. Brewing abruptly quits. We have to lift the lid and start again to get a complete brew. In addition, the "Brew ID" often fails to identify the brands it previously recognized. So, after spending roughly $1000 in Keurig machines since February, we are the proud owners of yet another unreliable poorly manufactured piece of Keurig rubbish. I certainly won't be replacing it with anything remotely related to Keurig. Update: Nov. 2025 We learned to tolerate all the errors over the months and got used to dealing with the extreme slowness and unreliability of the machine - not without a great deal of frustration - Now, it's dispensing partial cups and the pump sounds like it's struggling. Resetting makes no difference. Shamefully inferior product. Update Nov. 29 2025 The machine has been struggling to deliver an accurate brew since yesterday, can't decide what to call the (name brand) pods, started producing far less than selected size, pump made strange noises and finally there was a loud bang - just like a large balloon popping - which was quite startling. I've never heard anything like it from an electrical device. I immediately unplugged this junk and won't use it again.

I have to admit that I am a Nespresso girl but wanted a single serve machine for my trailer and decided to try out this machine. I like my coffee fresh and hot and this seems to suit my needs. I also like the fact that I am able to buy coffee just about anywhere. I did buy this from Amazon as it was 100.00+ More on the Keurig website.